Here you’ll find answers to most frequently asked questions about buying or selling through Atsum Invest OÜ. In case your question hasn’t been answered here you can fill out a form on our Contact page.
In case you’ve forgotten your password, click on the “forgot password” option. You will then be sent an email containing a link through which you can create a new password. Remember to enter the same username you used during registration! If you can’t recall your username, please contact our customer service at info@atsum.eu.
That all buyer accounts must be verified by our customer support department. For the verification we need digitally or hand signed copy of photo identification(Passport or identity card) and digitally or hand signed copy of proof of company registration. With verified account you also get a more secure login and minimize the risk of account hijacking. It also excludes the creation of fake accounts and artificial offers.
If you are unable to sign the documents digitally (in .asice format), the submitted documents can be signed manually with handwritten signature. To do this, make a copy of your identity document and company registration card, then write your signature and today’s date on the copies. In addition to the copy of the company registration card, put the company’s stamp. Then scan the given documents and forward them to Atsum.
Estonian companies can take the company registration card document from the E-Business Register. Foreign companies can obtain it from their country’s company registration portal/institution, or it exists in paper form from the time of company registration.
It includes a wide range, varying from small-scale farmers and construction firms to the most prominent municipalities and rental companies in Estonia.
Please review carefully the text of the auction document and be sure to familiarize yourself with the accompanying images and any available videos. There is a significant amount of information available. If you still have any questions about a specific item, please contact customer service for assistance.
To bid on an item, you must have a account with Atsum Auctions, which is entirely free of charge. To register, please click here. After completing the registration process, an email containing information about your account activation will be sent to you. Please be aware that it may take up to 24 hours to process your registration details.
Reservation price is the lowest price that the client has accepted in advance. At each auction, you can see whether the reserve price has been reached or not. If the reservation price is not reached, you will be contacted by Atsum shortly, with the aim of getting the deal through. Keep in mind that all bids on Atsum are binding, regardless of whether the reservation price has been reached or not.
When a bid is made within the last three minutes of an auction on Atsum, the auction’s duration extends by an additional three minutes. This extension is designed to allow other bidders an opportunity to counterbid, promoting fairness and inclusivity. This method parallels the principles commonly seen in online auctions and reflects the first-second-third principle observed in a hammer auction.
To bid, it’s necessary to be logged in to Atsum Auctions.
The point of an auto bid is for the system to bid for you. You enter an amount you are willing to pay for an item and then the system automatically bids for you up to your maximum bid – but only if necessary. Your maximum bid is hidden from other bidders during the auction. That an auto bid has been placed is indicated by an “A” after the placed bid in the bid history. You need to update a manual bid every time someone outbids you. And keep in mind that an auto bid in the same level as a later manual bid will always lead the auction – because it was placed first.
Each purchased Lot will be subject to a transaction fee of:
Note: VAT is added to the transaction fee depening on the type of customer.
When you have won a bid, you will receive an invoice via e-mail, which usually arrives on the same day as the auction ends. You can also easily download your invoice if you log in to your account.
Have you not received an invoice by e-mail? Check your e-mail spam folder! When Atsum has received your payment (expect 1-3 banking days), you will receive a payment confirmation to your e-mail. In the confirmation, you will also receive contact details for the seller to arrange a time for collection.
No, Atsum does not offer financing for the objects at auction. You can have financing through your own bank or financing company when you buy at Atsum. If you contact your own bank and apply for financing, it is important that you contact Atsum so that we can transfer the invoice to your bank or finance company.
You will receive contact details for the seller in connection with the payment of the invoice being registered. As a buyer, you have 10 days to pick up the item after recieving the pick up authorisation document. But remember, before picking up the goods, the goods must be paid for.
You as a buyer have a right as well as an obligation to check the condition against the auction document when you pick up your bid item. If the object does not correspond to the description in the auction documents, you can complain about the purchase. Note that this must be done before taking the item from the location. Here you can fill in the complaint form.
* If damage is found that could not be seen or identified during the pre-auction inspection, it is not debatable as the condition of the auction item is “as is”.
All items are collected from the current seller. Atsum can in some cases be helpful in booking shipping, you can ask shipping offer from here.
If a carrier is hired, it is important to remember that the inspection duty still applies and when the object has left the seller, the inspection duty is exhausted and complaints are no longer possible. Be sure to always make an appointment for collection with the selling company, this also applies if you hire someone else to take care of the shipping.
The lowest price you can think of selling for.
No, everything at Atsum is sold without a showing (unless otherwise stated). Atsum auctioneer is the only person you need to meet and go through the object with until the purchase is completed. The buyer’s bids are based on the auction documents.
Only companies can sell objects in Atsum. Private individuals are more than welcome to bid and buy objects in Atsum.
If your item is sold, we charge a commission-based cost, which is governed by the amount of the sale. If the item is not sold, it costs nothing.
In the auction flow at atsum.eu. Buyers can easily find it by selecting product category. Atsum also has a collaboration with different marketplaces worldwide, which makes your object visible to millions of people. We promote ongoing auctions through newsletters, social media and other digital advertisements.
You can follow the bidding in real time on the auction page.
When you and your auctioneer set a reserve price, it is your joint, personal estimate of the market value. Maybe it turns out to be a little too high or way too low. By not printing it out on the site, we let the market do the valuation itself. We hope and believe that it benefits both buyers and sellers.
If you have forgotten your details, you can contact Atsum sales support at info@atsum.eu.
Is the item paid for and collected? You will then have the money in your account no later than seven working days after collection. If only the collection remains, you will still receive the money on the fifth working day of the month after the buyer has paid. Special conditions apply in the case of foreign sales, objects with debt or if the buyer has applied for financing. If you have questions regarding your payment, contact info@atsum.eu
The transfer of ownership for registered vehicles always takes place between the buyer and the seller at the time of handover. This means that the object handover-acceptance act is signed between the seller and the buyer. If you do not have the registration certificate, you can order one from the Transport Administration.
Atsum always ensures that any outstanding debts on the vehicle are settled before the new owner takes possession. In cases where Atsum takes over the ownership of the vehicle to settle debts, the transfer of ownership is carried out electronically based on the buyer’s account information. This may result in a few additional days for the ownership transfer process.
Contact your our sales support if you have any questions. You can reach sales support on +372 5302 6999 or info@atsum.eu
